Job Description

Title: Travel Agent

Location: Addis Ababa, Ethiopia

Job Type: Full time 40 hrs./wk.

Experience: Senior

Responsibilities:

• Responsible for selling and retaining travel clients for cruises, tour packages, hotels, airfare, etc

• Process bookings in a timely and friendly manner for walk-ins, appointments, phone calls, and email clients

• Research destinations, hotels, cruises, airfare options, site seeing, and additional trip information to best meet the clients needs and expectations.

• Researching CDC Travel restrictions, world events, and weather that might affect travel plans.

• Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trips and contacts past clients to notify of specials and help with future travel plans.

• Troubleshoots unexpected travel issues and addresses client concerns.

• Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.

• Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.

Requirements:

• BSC in tourism or related fields

• Excellent knowledge of traveling software

• Demonstrable experience as a business travel consultant, with expertise in local and international travel arrangements

• Computer literate, with exceptional desktop research and professional writing skills

• A talent for producing and delivering several outputs whilst meeting deadlines

• Capacity to deliver commendable services that surpass clients' expectations

• Strong verbal communication skills to clearly relay information to clients and counsel them on all their travel options

• Proficiency in English; knowledge of additional languages is an advantage